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Shipping & Delivery

1.    General Information

2.    Shipping costs

3.    Is it possible to have items delivered abroad?

4.    Delivery period

5.    Can I track my order?

6.    What do I do if my package doesn’t arrive?

7.    What do I do if my package is damaged?


1.    General Information

Shipment is carried out by DHL using the shipping methods DHL Standard and DHL Abroad.

Shipments to P.O. boxes and poste restante deliveries are not possible.

Orders are processed from Monday to Friday, excluding weekends and holidays.

If the delivery agent does not meet you personally, the parcel will be left for you, either with a neighbour or at a post office near you. You can then pick up the package within the next 7 working days before it is returned to us.

2.    Shipping costs

We currently ship to the entire European Union, with the exception of Norway, Liechtenstein and Switzerland.

For shipments within Germany, we charge a shipping fee of EUR 5.95 per delivery. If the goods value is above EUR 50, we ship the items free of charge within Germany.

The shipping costs for the remaining EU countries (except Norway, Liechtenstein and Switzerland) can be found in the following table:

Belgium EUR 12.50
Bulgaria EUR 15.00
Denmark EUR 12.50
Estonia EUR 15.00
Finland EUR 15.00
France EUR 12.50
Greece EUR 15.00
Ireland EUR 15.00
Italy EUR 15.00
Croatia EUR 15.00
Latvia EUR 15.00
Lithuania EUR 15.00
Luxembourg EUR 12.50
Malta EUR 15.00
The Netherlands EUR 10.00
Austria EUR 10.00
Poland EUR 10.00
Portugal EUR 15.00
Romania EUR 15.00
Sweden EUR 12.50
Slovakia EUR 15.00
Slovenia EUR 15.00
Spain EUR 15.00
Czech Republic EUR 10.00
Hungary EUR 12.50
United Kingdom EUR 15.00
Cyprus EUR 15.00

Table: Shipping costs

3.    Is it possible to have items delivered abroad?

We currently only ship items within the EU, with the exception of Norway, Liechtenstein and Switzerland.

4.    Delivery period

We will process your order immediately after receipt.

The expected delivery period from receipt of the order is usually

- in Germany: 2 to 4 working days
- in Austria: 3 to 7 working days
- in other EU countries: 5 to 10 working days

The indicated delivery period may potentially be delayed during promotional periods.

5.    Can I track my order?

As soon as your order has left our warehouse, you will receive a shipping confirmation by email. In this email you will find a link to DHL shipment tracking. This link is already equipped with your tracking number. With one click you can check the status of your order with DHL.

Please note that the tracking number is activated approximately one business day after the shipment leaves the warehouse. If the number does not work immediately, please try again at a later time.

If you have not received a shipping confirmation email, please also check the spam/junk folder in your email inbox. If this is also unsuccessful, please contact us by email at vertrieb@faller.de.

You can also check the status of your order in your "My FALLER" customer account in the "Order history" section.

6.    What do I do if my package doesn’t arrive?

If your order does not arrive at your chosen shipping address within 10 business days from receipt of the shipping confirmation, please email vertrieb@faller.de to initiate a package investigation.

7.    What do I do if my package is damaged?

In order to ensure that any damages that you report are processed quickly, we ask you as the recipient of the parcel to submit a damage report to DHL and to inform us of this in an email to vertrieb@faller.de. To do this, take the damaged parcel with the remaining contents to your nearest DHL post office or to a DHL partner abroad.

Please note that a damage report can only be submitted within 7 working days of the delivery date.

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