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Cancellation policy

The consumer has the following right of withdrawal:

(1) Right of withdrawal

You can withdraw from the contract within 14 days for any reason. The withdrawal period is 14 days from the day on which you or a third party named by you who is not the carrier have taken possession of the last of the goods. In order to exercise your right of withdrawal you must inform us (Gebr. Faller GmbH, Kreuzstraße 9, D-78148 Gütenbach, telephone: +49 (0)7723/651-0, fax: +49 (0)7723/651-123, email: info@faller.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by mail, a fax, or an email). You may therefore use the standard cancellation form attached (at the bottom of this page), but there is no obligation to do so. If you make use of this possibility, we will immediately (e.g. by email) send you a confirmation about having received such a withdrawal. To meet the deadline, it will suffice to send the notification on exercising the right of withdrawal before the expiry of the withdrawal period.

(2) Outcome of the withdrawal

If you withdraw from this contract, we will reimburse any payments we received from you, including delivery costs (except for additional costs for your choice of delivery method other than the cheapest standard delivery we offer), to you immediately and no later than fourteen days from the date on which we received notice of your withdrawal from this contract.

For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to send you a refund until we have received back the goods or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and within fourteen days of the day on which you notify us of the withdrawal from this contract at the latest. This period shall be deemed to have been observed if you send out the goods before the fourteen-day period has expired. You are responsible for the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is attributable to handling the goods in a way that is not necessary for checking their condition, properties or functionality.

(3) Special information - exclusion of the right of withdrawal

According to Sec. 312g para. 2 BGB, a right of withdrawal of contracts does not exist for contracts for the supply of goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer, or are highly perishable, or which may quickly pass their expiration date. Furthermore, there is no right of withdrawal for the delivery of sound or video recordings or computer software in a sealed package if this seal was removed after delivery.


Cancellation form

If you wish to withdraw from the contract, please complete and return the form to:


Withdrawal

To:
Gebr. FALLER GmbH
Kreuzstrasse 9
78148 Gütenbach, Germany
Fax: +49 (0)7723/651-123
Email: info@faller.de

I hereby withdraw from the contract concluded by me for the purchase of the following goods (please fill out):

Ordered on/received on (strike through as applicable):

Name of the consumer:

Address (street):

Address (postcode, city):

Signature (only for communication on paper):

Date:

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